自考 商務(wù)英語寫作 試卷題型

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1、 商務(wù)英語寫作 一、商務(wù)信函（letters/e-mails） 1、注意格式 2、注意日期的寫法，英語和美語有不同的習(xí)慣，為了避免混淆，月份最好不要用數(shù)字來寫。 3、注意文體：關(guān)系親密的朋友同事之間可以用非正式文體，其他一般用正式文體 Block Version（ 平頭式 ） 6 May 2004 Director, Administration and General Services division (Human Resources Section) World Trade Organization Centre William Rappard 2

2、54 rue de Lausanne 1211 Geneva 21 Switzerland Dear Director, I am writing to apply for the WTO internship programme which is posted on the WTO website. Please find enclosed the following documents for my application: 1. A completed application form; 2. A copy of my CV. I am a BCL student at

3、 the University of Oxford and will finish my studies this summer. The BCL is a highly demanding postgraduate course, but rewarding as it is providing me with a deeper understanding of the field in which I wish to practise, namely trade and commercial law in an international context. It has also adde

4、d my interest in pursuing a legal career with an international organization. What attract me to the WTO internship programme are your international standing and reputation, and the multilateral trading working environment. An internship with the WTO would certainly help me to gain deeper knowledge

5、about the work of WTO and develop my professional as well as non-professional skills. Thank you for processing my application. If any more material is required, please contact me directly. I look forward to hearing from you. Yours faithfully, Peter Halford Indented Version （ 縮行式 ）

6、 October 30,2005 Messers Samson Ghadban Co., Ltd. 15 Horns Avenue, Tripoli Lebanon. Dear Sir or Madam: Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.

7、Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.

8、 Yours faithfully, John Black 二、商務(wù)便函與便條（memo/message） （一）商務(wù)便函 一般公司企業(yè)往往都印有按照自己公司風(fēng)格的商業(yè)便函，請看下列例子： Memo To：(收信人) From:（發(fā)信人） Date:（日期） Subject:（事由）----（用關(guān)鍵詞寫，不要用完整的句子） Message:（正文） （二）商務(wù)便條 商務(wù)便條一般由四個組成部分：日期、稱呼、正文、簽名。

9、一些公司有印好的便條箋。如: Telephone Message For: From: Tel.: Message: Action required:

10、 Please call back Caller will call back later No action required Message taken by: Date Time 例：讓秘書通知推遲約會

11、 9 a. m. Miss Wang , I've got an urgent meeting today. Please contact the applicants to postpone the interviews till further notice. DS 商務(wù)便函與便條 范文 1. The filing cabinets you require are now available from stock. We will deliver in our own transport on 1

12、9 August. Please advise if they are needed more urgently. You could arrange collection by your own carrier if desired. 2. I am sorry to tell you that we can only send half of the computer paper that you ordered, which was delivered yesterday. This is because of the supplier’s problem. We will de

13、liver the rest to you immediately when we get supply form the factory. 3. Please note our water supply will be turned off tomorrow between 9:00 am and 12:00 noon. Staff may go to the toilet in the reception hall on the ground floor. We apologize for any inconvenience that may cause. 4. We need

14、2 normal bags of computer paper for the duplication of materials used in the new staff-training programme. We need them before this Friday, 14 October. Can you manage it? The maximum you can spend is $ 20. 5. To: all graphic staff, Sales have fallen recently because, although our packaging is fu

15、nctional, it is unattractive. I think we should develop new and appealing designs. Could you please attend a meeting in the boardroom at 10:00 am tomorrow to discuss this matter? 6. To: All Section Heads There are eight vacancies on training courses being given in May and June. The courses provid

16、e useful training for junior staff in computers, time management and other aspects of modern office work. Could you kindly recommend suitable staff? 7. I have recently received some complaints about the quality of our shirts from the retailers. They should be carefully dealt with. If a retailer f

17、inds our shirts unsatisfactory, we should collect and replace them without delay. Please make sure this is carried out. 三、作文情景類型 1告知信息——不需要回復(fù) 2布置安排——上級給下級 使用祈使句結(jié)尾 3解釋道歉 4詢問信息 5建議推薦——祈使句結(jié)尾 告知信息類 例題 You have to organise an urgent meeting at 9am tomorrow with all the staff from your departme

18、nt. Write an email to the staff: l saying when the meeting will be l telling them where the meeting will be l explaining what the meeting will be about Write about 30-40 words on your Answer Sheet. 范文1 I am writing to inform you that there will be an urgent meeting tomorrow at 9 o’clock in t

19、he meeting room. We will be discussing the new trade trends. Please come on time. 范文2 To: All staff There will be an urgent meeting about our new product at 10am tomorrow in the new conference room. I hope you can all come on time. 相關(guān)詞匯：告知用詞 tell, inform, notify, explain, note, report, ment

20、ion, express, advise I am writing to tell/inform you that….. I am writing to explain…. (tell your boss why you cannot attend) I am writing to express (my regret) 例題 Your company has just received the brochures of a new client company. Write a note to the Marketing Manager: l telling her tha

21、t the brochures have arrived; l saying which departments they are in; l asking her to collect her copies immediately. Write about 30-40 words. 范文： I am writing to inform you that the brochures of Allen and Overy, our potential client, has just arrived. They are now in the Public Relations Dep

22、artment. Please collect your copies at the earliest opportunity 布置任務(wù)類 例題： You are the manager of a small export company. Peter Watson, an important client, is visiting your company for three days from 22 October. Write a note of 30-40 words to your secretary: -Asking her to book a hotel room

23、 -Saying where the hotel should be -Giving her the dates [范文] 比較下面三篇作文，注意內(nèi)容點和語氣的區(qū)別。 作文1：Dear Ms Jones, I am writing to inform you that Mr Peter Watson will be visiting our company. Would you please be so kindly as to reserve a suitable room for him? Yours sincerely 作文2：Hi Mary, Look. I’m r

24、eally sorry to have to trouble you but Peter Watson – a really important client – is visiting the company for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much. See you soon! 作

25、文3 Mary, Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you. 例題 You are going to host a press conference on a new product. Write a

26、note to Mr Smith, the Research and Development Manager: l Informing him about the press conference l Asking him to submit a report on the development of the new products. l Telling him when you need it. 范文 I am going to attend a press conference on the new product of our company next month. I

27、 need to have update information about our research and development. Please prepare a report on this topic for me by the end of next week. 解釋道歉 You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.Write a memo to all staff: l saying w

28、hich equipment will be delayed l explaining when it will arrive Memo To: All Staff From: Supplies Manager Date: 1 March 2005 Subject: New Equipment l apologising for the delay. 詞匯辨析：delay; postpone 范文： I have ordered some new PCs and monitors. Unfortunately the monitors will arrive in the

29、 second week of October. I apologise to the people who are waiting for a monitor. 例題 Your line manager asked you to write a report on your latest sales figures. Unfortunately it is not ready yet. Write an email to your manager: -apologising for the delay -giving the reason for the delay

30、 -saying when the report will be ready 范文： I' m sorry for the delay about the latest sales figures. I have to prepare our next meeting asking all the staff if they' ll come, booking hotel and so on. The report will be ready within two next weeks. Yours sincerly, 背景知識：line and staff management,

31、 line manager, staff manager 詢問信息類 例題 You have recently started a new job and the Personnel Manager has asked you to write an article for the company magazine. Write a note to the Personnel Manager: -agreeing to write the article -giving brief details of what you will write abou

32、t -asking about the deadline for the article. 范文： I agree to write this article. I would like you know that I will write about the company's economic situation and its future. I would like to know what deadline it has. I look forward your answer. Thanks. 商務(wù)信函常用表達(dá) 書信常用語言： Dear Sir or

33、 Madam----------Yours faithfully Dear Mr./Mrs./Miss/Ms Smith---------Yours sincerely Dear John-----------Best wishes (私人關(guān)系比較親密) 信的開頭： We are writing to enquire about …寫信是詢問關(guān)于…… We are writing in connection with … 寫信是關(guān)于 …… We are interested in … and we would like to know … 我們對……感興趣……我們想知道

34、 asking if …感謝（某日）詢問是否……的來信 Thank you for your letter of (date), enquiring about …感謝（某日）詢問有關(guān)……的來信 We have received your letter of (date), enclosing …感謝（某日）的來信以及隨信寄來的…… concerning …我們已收到（某日）關(guān)于……的來信 如果寫信的開頭或者是信中要提到某件事情： with refer

35、ence to… 關(guān)于…… further to … 繼……之后 with regard to … 關(guān)于…… I am writing in connection with … 我寫信是為了…… A point in your letter gives us great concern that …我們很關(guān)心您信中提到的…… Regarding … 關(guān)于…… 告知好消息 I am pleased to tell you that … 我很高興的告訴你/通知你…… I am delighted to inform you …… I am happy to advise y

36、ou … We are pleased to inform you that We have pleasure in informing you that We have the pleasure to apprise you of We have the honour to inform you that (of) 壞消息 I regret to tell you that … 很遺憾/很抱歉告訴你/通知你…… I am sorry to inform you … I am sorry to advise you that … We regret that … 我們很遺

37、憾…… 說明能做與不能做的事情 We are unable to … 我們不能…… We are able to … 我們能…… We have been forced to … 我們不得不…… 說明原因 This was owing to … 這是因為……(多半為壞消息) Due to … 這是由于 …… As a result of … 這是……的結(jié)果 Because of … 這是因為…… 請求采取行動，如果緊急的話，可以加上后面的詞組 Please could you … as soon as possible 請你盡快…… We would be gr

38、ateful if you could …without delay 如果你能盡快……，我們將不勝感激 We would appreciate it if you could … immediately… 如你能盡快…… 我們將不勝感激 道歉 We must apologize for … 我們必須為……表示我們的歉意 We apologize for … 我們必須為……道歉 We are extremely sorry for … 我們?yōu)椤械奖? 詢問信息 We would like to know about/if … 我們想了解有關(guān)…… Please coul

39、d you give us further detail about … 請給我們更多有關(guān)……的信息 We would be grateful if you could let us know about/if … 如果能告訴我們有關(guān)……，我們將不勝感激 We would appreciate it if you could inform us about/if … 如果能告訴我們有關(guān)……，我們將不勝感激 輕度抱怨 Unfortunately, 然后直接說不幸的事情發(fā)生了，比如， Unfortunately, we have not yet received your payme

40、nt, we would be grateful if you could make the payment soon. 提起注意（用在強(qiáng)烈抱怨中） I should like to draw your attention to (the fact that) … 我想提請你們注意…… I should like to point out that … 我想指出…… I should like to remind you that … 我想提醒你們…… I hope that it is not necessary to remind you that …我希望沒有必要提醒你們

41、…… 警告 Unless… 除非……， 否則我們將不得不…… If … (not) …, we will be forced to … 如果……不……， 我們將不得不……. Ending a letter I look forward to hearing from you soon. in due course. in the near future. If you have any further ques

42、tions, please contact me on … 常見情景 1. negotiating a contract offer, acceptance contract of sales/ lease, tenancy/ hotel booking 范文： Dear Mr. Westwood Thank you for your letter of 23 August conforming the details of our discussion. I would like to place an order with you for the following

43、 books: 20 sets of 3-volume Worldwide Encyclopaedia, 50 Worldwide CD-ROMs, 20 Complete Collection of Business Letters (Hardback) and 20 Complete Collection of Business (paperback) and 20 Complete collection of Business Letters CD-ROM pack. Please could you tell me if there is any discount for the s

44、um of our order? Please find enclosed a cheque of $5,000 as a deposit. Could you tell me when they will be delivered? Looking forward to your early reply. Yours sincerely 簽名 范文： Dear Sir or Madam I am writing in connection with your telephone order of 16 January, in which you enquired abou

45、t our Model 783DK. Unfortunately, we have stopped producing this model due to the fact that sales are rather disappointing. However, we are able to supply you with a maximum of 20 boxes from our stocks. If you would like to order these, please could you inform us as soon as possible, then your orde

46、r will be dealt with top priority. I look forward to your reply. Yours faithfully 簽名 例題 l Read this part of a fax from Sally Saunders, a hotel conference manager. To: .......................... Fax No: .......................... From: Sally Saunders Date: 1 March 2005 Pages (inc

47、l cover): 3 Thank you very much for your letter, enquiring about availability of conference facilities at this hotel for 1-4 September. I note your request for a special menu for the conference dinner on your final evening. You will find suggestions enclosed. Unfortunately, during the week you

48、 have chosen for your conference, there is a trade fair. Therefore, we have very few single rooms available. I could offer you twin-bedded rooms, or perhaps you would consider moving your conference to the following week? I look forward to receiving your booking and choice of dishes for the confe

49、rence dinner. --Write a fax to Mrs Saunders: l thanking her for her fax l confirming your original dates for the conference l booking 20 twin-bedded rooms l telling her which dishes from the menu you require for the conference dinner. --Write 60-80 words on

50、 your Answer Sheet. Do not include postal addresses. 相關(guān)詞匯： roast duck, spring roll, fried eggs, dumplings, stewed beef, hot pot, barbeque fish and chips, smashed potatoes, baked beans 范文 Fax to Sally Saunders Dear Mrs Saunders Thank you for your fax. I am afraid I confirm my original da

51、tes for the conference because we cannot move it to the following week. I am going to book 20 twin-bedded rooms. About the special menu – I would like some typical dishes because most of the participants come from other countries. I look forward to hearing from you. Yours sincerely 2. Complain

52、ing and apologizing (投訴與道歉) 投訴信結(jié)構(gòu)：投訴事由、詳述事件/投訴理由、提出要求、索賠 詞匯：compensate, indemnify, refund, apologise 常用句型： Letters of complaint I am writing to complain about … I am not satisfied with … I must therefore insist that … 范文 Dear Sir or Madam I am writing about the heating unit you installed

53、 for us on 15 March last year. Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks. I should like to remind you that we wrote to you on 9th December last year because it was making a

54、 strange noise, but you did not give us a reply. We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000. Your faithfully 簽名 Dear Sir or Madam I am writing to complain about your Tour 5210 to Mexico on 15 June. The quality of the f

55、ood in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”. We must insist, therefore, that you refund at least 10% of our money as compensation. If we do

56、not receive adequate compensation within 7 days, we will be forced to write to the local newspaper. Yours faithfully 簽名 道歉信結(jié)構(gòu)：表示歉意、解釋原因、處理意見、再次道歉 Letters of apology I am writing to apologise for/about This was due to … Unfortunately, we have been unable to … I am sorry for any inconvenien

57、ce this has caused. I can assure you that we will… 范文 Dear Sir or Madam Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality. The cause o

58、f the problem was a faulty packing machine. This has now been repaired, and I can promise you that this type of problem will not happen again. We will, of course, replace your faulty delivery free of charge. I would like to offer our apologies once again and thank you for being an excellent custom

59、er. Yours faithfully 簽名 3. invitations and replies（邀請信） 句型： Inviting/ Offering We should like to invite you... We should be very pleased if you could... We should be delighted if you could... Thanking Thank you (very much) for your (kind) invitation to... It was very kind of you to

60、invite me to... I was delighted to receive your invitation to... Accepting I would be very pleased to... I should be delighted to... Declining Unfortunately, due to ......, I am unable to...... I am afraid I am unable to… 例題： 要點：邀請訪問英國并且參觀工廠請客人看劇; 日期在11月 內(nèi)容點 Thanking Ms Goddard for h

61、er letter accepting the invitation to the theatre saying the dates are unsuitable and explain why suggesting an alternative date 范文 Dear Ms Goddard, With reference to your letter of November 3, I am writing to thank you for your kind invitation. I would be very pleased to accept your

62、invitation to see Trackplus’s production facilities. I should also be delighted to accept your offer of arranging for me to see a play in the West End. Unfortunately, due to a business trip abroad, I am unable to come to England at the end of November as you suggested. However, as I feel it is im

63、portant that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you? I look forward to hearing from you again. Yours Sincerely Paolo Fellini 商務(wù)寫作模版 模版一，提供信息 Dear Sir or Madam Thank you for your interest in _____________

64、___. 感謝你對 …… 的興趣 下面羅列考試指令的要求，或者是所做的各條批注，比如： We are enclosing ___________________and __________________. 隨信寄上________和__________。Also we are sending you _________________ which （如有需要加一定語從句）_____________________. 同時，我們還給您寄來了_________。 __________________________________. 此處加上其他考試指令的信息，比如： We allow

65、 a proper discount according to the quantity ordered. 對于大宗定單，我們提供相應(yīng)折扣 I hope that this information will help you.　期待這些消息會對你有所幫助。 如果有可能有定單，則加上下面的話， We are looking forward to your order and you may be assured that it will receive our prompt and careful attention. 期待你的定單，請相信我們會以最快速度妥善處理您的定單。 Yours

66、 faithfully 模版二，提供信息 Dear Sir or Madam With reference to / We thank you for your letter of 日期 concerning _____. 感謝你在______關(guān)于________的郵件。We are very pleased to offer the following information. 下面羅列考試指令的各條要求，可以直接陳述，或者如果是好消息可以這樣， _________________________________________________ I am very happy to inform you that ______________________. 很高興通知您…… We are pleased to advise you that_______________________. 很樂意告訴您…… 繼續(xù)羅列 Please contact me if you need any further information. 如果需要更多的信息，請你與我聯(lián)系